Job Type: Full–time, Part–time

• We are looking for talented individuals to join our team as Customer Service Representatives.
• We are committed to building a diverse and inclusive workforce, and we believe that our team should reflect the diversity of the communities we serve.
• As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional customer service to our customers.
• You will have the opportunity to work with a team of like–minded individuals who are passionate about making a difference in the lives of our customers.

Responsibilities

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing exceptional customer service to our minority customers.
• Troubleshooting customer issues and finding effective solutions.
• Documenting customer interactions and issues in our CRM system.
• Collaborating with team members to ensure that customer issues are resolved quickly and efficiently.
• Keeping up–to–date with product and service information to provide accurate information to customers.

Qualifications

• Fluency in English.
• Previous customer service experience is preferred.
• Strong communication skills, both verbal and written.
• Excellent problem–solving skills and the ability to think creatively.
• Strong attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Empathetic and customer–focused mindset.

We offer a competitive salary, flexible work arrangements, and opportunities for growth within the company. If you are passionate about serving our minority communities and want to make a difference in people’s lives, we encourage you to apply.

To apply, please send your resume and cover letter here.